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Return Policy:
 
If you are dissatisfied with a product you purchased from us you may return it, unused, within 30 days of original receipt date.  Refund will be credited in the same form as the original payment type. A 20% restocking fee may apply. The original shipping and handling charges are non-refundable. Call our customer service department at 877-506-TREE (8733) to get a Return Authorization Number. Include your name, phone number, address, RA#, a copy of your receipt, and reason for return, inside the box. Please mail your package in a prepaid, insured, traceable method to the address below. Arbor Tech Supply, LLC is not responsible for any damages or loss of package in transit back to our location.
 
Arbor Tech Supply, LLC 11494 James Madison Street Remington, VA 22734.  
 
Damaged Items:
 
If you receive a damaged item, please call our customer service department at 877-506-TREE (8733) within 3 days of the delivery. We will send you a prepaid return shipping label along with the new item.
 
Non-returnable Items:
 
Saddles and Rope are non-returnable for any reason due to liability of the returned item.  Please ensure you order the correct size saddle.  If you have any question regarding the correct size to order, please call us at 877-506-TREE (8733). 
 
Typical fit according to waist size:
 
Buckingham Saddles:
X-Small 24"-28"
Small 28"-32"
Medium 32"-36"
Large 36"-40"
X-Large 40"-44"
 
Petzl Saddles:

Size 1: Waistbelt 27.5in-40in (70-100cm), Leg loops 19.5in -25.5in (50-65cm)

Size 2: Waistbelt 33.5in-48in (85-120cm), Leg loops 23.5in-29.5in (60-75cm)

Weaver Saddles:
Small 30" to 34"
Medium 34" to 40"
Large 40" to 44"
X Large 44" to 48"


 
 
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